Company -> Provider
In agreement with the company, all data relating to the benefits are sent to the F.R.A. Benefits Desk^®, who completes and distributes the necessary documents for the employees.
F.R.A. then delivers these structured data to the providers, so they can make all proper arrangements and calculations.

Monthly synchronisation
The F.R.A. Benefits Desk^® does so with each creation of a new file, but also on a monthly basis, at the payroll check, when it monitors changes or mutations within the company.

The employee receives his benefit documents within 10 days of the payroll date.
Furthermore F.R.A. Benefits Desk^® provides an annual calculation, synchronising the actuary data.

Security
All data are administered discretely and confidentially, using the Secure Attachment solution (www.secureattachment.com). This method enables the distribution of documents in an encrypted pdf format that encloses all applicable security rules.

Online access
With the E^xB Portal the provider as well as the company can access all essential information on a security level base. All parties use logins to enter the central portal giving them access to their appropriate data.

Provider -> Company
The intervention of F.R.A. Benefits Desk^® in this process does not diminish the final responsibility of the provider towards the employees, meaning they will always benefit all full legal and contractual protection.

The provider will to contact the company for all accountability, premium, financial, claim and asset issues, without interference of the F.R.A. Benefits Desk^®.

Reports
The F.R.A. Benefits Desk^® however monitors all interaction closely and delivers comprehensive reports, presenting the possibility to measure the satisfaction of the employees through reaction times and the choices made. It also states the level in which the intended service quality is met.